Support Options

Metro IT has 3 types of support options available for our customers.

Telephone Support

This is the simplest form of support because all it involves is dialing a phone number. Many problems can be solved using this method.

Remote Support

With remote support, we can connect to your computer remotely using the Internet. It involves going to a web page typing in your name and a short code number. This allows us to use your mouse & keyboard. This is a great option because problems are solved quickly and doesn’t involve the customer having to describe every detail on the screen.

On-site Support

With on-site support, we actually travel to your location and do the work on-site. This is a great option for addressing multiple problems that a customer may be having on their computer OR when remote support is not possible.

Our rates are competitive and our service is unmatched. Call us today to find out how we can help you.

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